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Nelson Pharmacies Limited is committed to protecting your personal information. Please read this policy carefully as it explains how we collect and use your personal information for example when you browse and shop on (“the Website”) is owned and operated by A Nelson and Co Ltd. The Privacy and Cookies Policy, in conjunction with our Terms and Conditions, explain how Nelson Pharmacies Limited may use the information we collect about you, as well as the rights you have over any personal information we hold about you. Please read this Policy and our Terms and Conditions carefully, by accessing the Website you confirm to have understood and agreed them. If you do not agree to and accept, without limitation or qualification, these Policies, please exit the site.

By using or by clicking on the ‘Register’ button or other relevant button during the registration process you confirm that you have read and understood this Privacy and Cookies Policy and consent to us using your personal information in accordance with this policy.

Information we collect

We collect information from you when you:

  • Purchase products through
  • Visit our website
  • Take part in our promotions, competitions, customer surveys and questionnaires, or contact us via e-mail, phone or letter.
  • Interact with us via social media
  • Contact customer services
  • Submit a product review

How we use your information

We will use your information to:

  • Manage, develop and improve the website;
  • Personalise our services, offers and promotions to you;
  • Operate your account;
  • Process your orders;
  • Tell you about important changes to the Website and any of our offers;
  • Develop and improve our product and services;
  • Manage promotions, competitions, customer surveys and questionnaires; and
  • Check and verify your identity, and prevent or detect crime.

In performing checks your information may be disclosed to credit references agencies, who may keep a record of that information. This is not a credit check and your credit rating will not be affected. From time to time, we may share your personal information across the Nelsons Group of companies’ including such entities as subsidiaries, holding companies and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 and to any associated companies so that they can provide you with relevant products and services. However, this data will never be shared with any business outside of the Nelsons group of companies.

Sharing Information

We take your privacy extremely seriously; we will not share your information with other companies to enable them to send you marketing material.
We may share your information with:
Companies performing services on our behalf including such entities as subsidiaries, holding companies and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 and to any associated companies and marketing partners who will use the information to provide that service to us. These organisations may provide services to us from other countries, which may mean that personal information is transferred to those other countries. However rest assured we will always implement appropriate measures to ensure that your information is secure;
A purchaser or potential purchaser of our business or assets in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; other organisations which we may need to share information with either for legal reasons, to prevent or investigate criminal activity, or  protect our or our customers rights ( for example the police, the courts, fraud investigation organisations, insurers, solicitors auditors and financial advisors); and Credit checking agencies. We may disclose anonymised and/or aggregated information to other companies; however this will not include your personal information.

Storage of Personal Data

The European Economic Area is large, but we may have to transfer data outside of this area. If data is transferred outside the European Economic Area it will be for storing and processing. A processing staff operating outside this area may belong to our website or a supplier, in which they can process or store your information. An example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer. When you click submit of your payment details, personal information or other electronic communication you agree to the transfer for storage and processing. We take all necessary steps for security known to be in agreement with the Privacy Policy found here.
Information submitted by you is stored on secure servers we have. Any payment or transaction details will be encrypted for full safety measures to be in use. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
As you know, transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered you may create a password, but you are responsible for keeping it confidential.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services.  Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing.

Marketing and Customer Research

With your prior agreement, we may contact you:

  • With details of offers and information about Nelsons products and services,
  • With offers and information about products or services from selected partners, and
  • For customer research e.g. to help improve our services or the Website.

It is entirely your choice if you wish to receive or not to receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers, new products or promotions that may be of interest to you.
You may choose to no longer receive marketing information from us by:

  • Clicking on the unsubscribe link on the bottom of any of our emails;
  • Calling us on +44(0) 208 780 4200 or Writing to us at Nelson Pharmacies Limited, 87(D) Duke Street, Grosvenor Square, Mayfair, London, W1K 5PQ.


The rules relating to the use of cookies on websites have changed. The information below is intended to explain which cookies we use, why we use them, how you can prevent us from using cookies on your device and the impact on the website if you decide you don’t want to receive cookies.
Please check this Privacy and Cookies Policy regularly as the cookies we use and how we use them may change over time. To help you better understand the cookies we use on the Website we use a classification that was developed by the International Chamber of Commerce UK.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, to another website that recognises that cookies. Cookies are useful because they allow a website to recognise a user’s device.

There are two types of cookies that can be used:

Persistent cookies- these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies- these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, just like letting you navigate between different pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that the adverts you see online are more relevant to you and your interests (Targeting).
You can find more information about cookies at and

Cookies used on our Website.

We have divided up the cookies used on into the categories developed by the International Chamber of Commerce UK.
The cookies used on are listed by category below:

Strictly Necessary Cookies

These cookies enable services you have specifically asked for and are essential in order to enable you to move around and uses its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets cannot be provided. By using you agree that we can place these types of cookies on your device.

Performance  Cookies

These cookies enable services you have specifically asked for. For the types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as assessing secure areas of the Website. Without these cookies services you have asked for, such as shopping baskets or e-billing, cannot be provided.  By using you agree that we can place these types of cookies on your device.

Functionality Cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver content that is more relevant to you and your interests. They remember what pages of you have visited in order to suggest other products or content that you may like. Targeting cookies may also be linked to site functionality.

Behavioural advertising and third party cookies

Whilst you use, cookies may be placed on your machine by us or by our third party partners, such as Google.
Behavioural advertising enables retailers to display adverts to you on the web on the products and retailers that you have previously visited. A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at This guide contains an explanation of the self regulatory scheme to allow you greater control of the advertising you see.
We use Google Analytics to analyse use of this website.  Google Analytics uses information collected from cookies stored on users’ computers to generate statistical and other information about website use.  The information generated relating to our website is used to create reports about the use of the website and this information will be stored by Google.  Please refer to Google’s privacy policy at: policy.html for further details.

We use a number of third party technologies to deliver the services on our website.  If you would like more information about the cookies uses by such suppliers, please go to their individual privacy policies listed below.”

Facebook's General Privacy Page:

Google Analytics

Google have an optional “opt out” add on that you may install.

What Cookies are used on Nelsons


Below is a list of cookies that may be stored on your computer when visiting From time to time we may make changes to this list as we introduce or remove functionality from our website.

Recommended Marketing cookies



Originating page


This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.



This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.



This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.



Functionality Cookies



Originating page

has_jsRecords if the user has Javascript or not - only applicable for admin users so may assume exemptAll
$session_nameUniquely identifies the userAll
<Various>Supports JQuery UI functions, remembering data between posts/loadsAll
uc_member_currencyRecords the user's choice of currencyAll
<Various>Used to control collapsible divs in admin sectionAll
SECUREPAGES_SESSIDRecords the secured session ID.All
WorldpayWorldpay appears to create server-side cookies. Only applicable if using Worldpay payment gatewayAll
comment_infoRecords the user commenting on a node. Prevents repeat commentsAll
success_cookieSet if, and only if, the user submits data through a standard email formAll
BacklinkRecords the last page the customer looked at, to allow them to return to a complex searchAll
warp_messageRecords messages to be displayed to the user. Prevents messages being lost when redirecting.All
stop_mobiRecords that the user does not want to be redirected to the 3rd party mobile site – may not be applicable if mobile not usedAll


Performance Cookies



Originating page


Records the number of times a user has submitted a form to prevent spam



Records if the user has Javascript or not



Stores a list of price codes that are active for this user. Reset on each load.



Uniquely identifies the user



Records the last 5 products viewed by this customer



How to turn off cookies

You can choose whether or not to accept cookies by amending or setting the controls on your browser. The Help menu on the menu bar of most browsers will tell you how to change your cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings pr visiting the website of its manufacturer.
However, if you choose not to accept cookies some of the essential features of will not work, including adding items to your shopping basket or ‘Your Account’ areas of the site. If you have cookies turned on, remember to sign off when you finish using a shared computer.


Most browsers allow users to refuse to accept cookies.  For example:

(a)  In Internet Explorer, the user can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy” and selecting “Block all cookies” using the sliding selector;
(b)  In Firefox, the user can block all cookies by clicking “Tools”, “Options” and un-checking “Accept cookies from sites” in the “Privacy” box.

Third Party Links

Links on our site that belong to third parties may be found. These websites have their Privacy Policy, which you agree to when you link to the site. You should read this third party policy. We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third party sites.

Accessing your information

To obtain a copy of the information we hold about you, write to: Data protection Officer, Nelson Pharmacies Limited, 87(D) Duke Street, Grosvenor Square, Mayfair, London, W1K 5PQ enclosing a cheque for £10 payable to “Nelson Pharmacies Limited”. Please confirm your account number and any details to help us identify and locate your information. If any of these details are incorrect, let us know and we will amend them.

Changes to our policy

This Policy replaces all previous versions and is correct as of 14th August 2012. We reserve the right to change the policy at any time.

Contacting us

If you have any queries, please contact us at Nelson Pharmacies Limited, 87(D) Duke Street, Grosvenor Square, Mayfair, London, W1K 5PQ.

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