FAQs

Visit the Homeopathy Made To Order page here Homeopathy Made to Order - Nelson Pharmacies Limited (nelsonspharmacy.com)and follow the instructions to build your remedy. For combinations with ingredients in different potencies, or if you can’t find the remedy and/or potency needed, contact the Pharmacy on+44 20 76293118.

The Clikpak mechanism has been discontinued. All remedies can be purchased on the Homeopathy Made to Order page Homeopathy Made to Order - Nelson Pharmacies Limited (nelsonspharmacy.com), or by calling the Pharmacy on +44 20 70791288 Monday – Friday, 10am – 4pm.

We recommend the 7g Sucrose Pills for the closest size & form to the Clikpak.

These items are unavailable online or with 3rd party retailers, and can only be purchased in store or by calling the Pharmacy line+44 20 70791288.Each combination will come in a 200 tablet size for £13.95.

These items are unavailable online or with 3rd party retailers and can only be purchased in store or by calling the Pharmacy line+44 20 70791288. Please be advised that not all creams are available in 30g tubes, and some will come in tubs starting at 50g size.

We do not currently sell or prepare alcohol-free Bach™ Flower Remedies or Kits. Remedies can be diluted in a glass of water or cup of hot tea to evaporate the alcohol. To receive the full dose, ensure the whole beverage is finished.

These products can only be purchased by direct order from the Pharmacy. Please email pharmacy@nelsons.com or call+44 20 7079 1288.

All forms are just as effective as each other. The powder form is best for single & low doses. The pills are round globules made from sucrose. The tablets are large, flat & made of sucrose & lactose. The drops are a solution of 80% distilled water and 20% alcohol.

Unfortunately, we cannot accept refunds or exchanges for Made to Order items due to Health & Safety regulations.

We give over the phone and over the counter advice for acute short-term ailments. E.g., injuries, coughs, colds, flus, sore throats, amongst others. For anything chronic & long-standing, we will refer you to a practitioner for a full consultation.

All Practitioners at our Pharmacy are self-employed. Please visit the Practitioner page and contact them directly Practitioners - Nelson Pharmacies Limited (nelsonspharmacy.com)

Homeopathy is a complementary system of holistic medicine using natural & sustainable remedies given with the aim to trigger the body’s natural healing mechanisms. A Homeopath will consider the physical, emotional, and mental wellbeing of a person and prescribe a remedy on an individual case by case basis.

Take the remedy on a clean palate away from food & drink – we advise 15 minutes before or after. For pills & tablet keep in the mouth and suck to dissolve. For powder, tip this into the mouth. For drops, dispense these under the tongue.

Homeopathy is safe, gentle & suitable for all ages and stages of life. This includes use in infants from birth, during Pregnancy, Labour, Post-Partum recovery and Breastfeeding.

We are unable to comment on an existing prescription. Please contact the original prescribing Practitioner for any queries.

Homeopathy is safe alongside pharmaceutical medications and herbal supplements. Always consult your Healthcare Practitioner or Pharmacist for further information.

Please email CustomerCare@nelsons.com or call +44 208 780 4240, quoting your online order number and the item that is incorrect so that we can replace this for you.

Please email CustomerCare@nelsons.com or call Pharmacy on +44 208 780 4240, quoting your online order number and the item that is missing so that we can send this out to you.

We aim to ship your items within 48 hours of receipt. Orders are sent via Royal Mail 1st class which is an untracked service and takes 1-5 working days to arrive.

We aim to ship your items within 48 hours of receipt. Please visit our Delivery information page for different rates availableDelivery - Nelson Pharmacies Limited (nelsonspharmacy.com). VAT is removed for European delivery. Customs duties & charges may be incurred for which Nelsons are not liable for.

We aim to ship your items within 48 hours of receipt. Please visit our Delivery information page for different rates availableDelivery - Nelson Pharmacies Limited (nelsonspharmacy.com). VAT is removed for international delivery. Customs duties & charges may be incurred for which Nelsons are not liable for.

Unfortunately, we have a no refund, exchange or return policy due to health & safety regulations. In the unusual event of a faulty item, we will issue a full refund including postage.

Homeopathic remedies are unlicensed and for personal use only, not for resale. For distribution of Arnicare®, Teetha®, Spatone, Calendula Cream, Tea Tree Cream, RESCUE® Remedy & Bach™ Original Flower Remedies, please contact the Telesales department of Nelsons Head Office on Tel: + 44 (0)20 87804200 or contact@nelsons.com.

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*not applicable on made to order products