Nelsons' Terms and conditions of use

This page (together with the documents referred to on it) tells you the terms on which you may make use of our website (our site), whether as a guest or as a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1 Information About Us

Nelsons Pharmacy is a well-established homeopathic and natural healthcare pharmacy business which sells a wide range of high-quality homeopathic and natural healthcare products for your wellbeing. is a website is operated by Nelson Pharmacies Limited (“we”).  We are registered in England and Wales under company number 1698162 and our registered office is at Nelsons House, 83 Parkside, Wimbledon, London SW19 5LP.

Our main trading address is 87 Duke Street, Grosvenor Square, Mayfair, London W1K 5PQ.

Our VAT number is 318599419.

We are regulated by the General Pharmaceutical Council.

To contact us, please e-mail or telephone +44(0)20 7629 3118.

2 There Are Other Terms That May Apply to You

2.1  These terms refer to the following additional terms, which also apply to your use of our site:

· Our Privacy Policy. See further under Section 14 below.

· Our Acceptable Use Policy , which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

· Our Cookie Policy, which sets out information about the cookies on our site.

· If you purchase goods or services from our site, our Terms and Conditions of Supply will apply to the sales.

3. Changes to These Terms

3.1 We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 26/09/2023. 

4. Accessing Our Site

4.1 Our site is made available to you free of charge.

Our Site is Only For Users in the UK

4.2 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

We May Make Changes to Our Site 

4.3 We may update and change our site from time to time to reflect changes to legislation and or regulations, our products and or services, our users' needs and our business priorities.  We will try to give you reasonable notice of any major changes.

We May Suspend or Withdraw Our Site 

4.4 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. Access to our site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

4.5 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted and we will not be liable if for any reason our site is unavailable at any time or for any period.

4.6 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and any other applicable terms and conditions, and that they comply with them.

You Must Keep Your Account Details Safe

4.7 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. 

4.8 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

4.9 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

5. Accuracy of Information and Disclaimer

5.1 The content on our site is provided for general information only. The information on our site is NOT intended to be relied upon by you in making (or refraining from making) any decisions regarding your health or wellbeing and we strongly recommended that you consult your General Practitioner or a professional medical advisor if you are unsure how this information or our products and or services will affect your health, or you feel any ill effects from using our products and or services.

5.2 Although we make reasonable efforts to ensure all information on our site is accurate, our site provides access to a large amount of data and related information and there may, despite our efforts, be errors in it. We make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. If you discover any information on our site that you believe to be inaccurate, please let us know and we will correct it, (where we agree), as soon as practicable.

5.3 You should ensure information you send to us is accurate and does not breach anyone else's rights such as copyright or is libellous, obscene, menacing, threatening, offensive, abusive, fraudulent, criminal or infringes the rights of other people or is in any way illegal.

5.4 You should independently verify any information before relying upon it.

5.5 Commentary and other materials posted on our site are NOT intended to amount to advice on which reliance should be placed. 

5.6 We are a distributor as well as a publisher of content supplied by third parties and users of our site. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or other users of the site, are those of the authors, distributors or users and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on our site.

5.7 We and our information providers have expended significant time, effort, skill and expertise in compiling and verifying the information on the site. While we endeavour to ensure that the information on the site is correct, we do not know the context, circumstances or purposes to which you may wish to apply and/or use this information.

6. Our Responsibility For Loss or Damage Suffered By You

Whether You Are a Consumer or a Business User:

6.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

6.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and or services to you, which are set out in our Terms and Conditions of Supply.

If You Are a Business User:

6.3 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

6.4 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

6.4.1  use of, or inability to use, our site; or

6.4.2 use of or reliance on any content displayed on our site.

6.5 In particular, we will not be liable for:

6.5.1 loss of profits, sales, business, or revenue;

6.5.2 business interruption;

6.5.3 loss of anticipated savings;

6.5.4 loss of business opportunity, goodwill or reputation; or

6.5.5 any indirect or consequential loss or damage.

If You Are a Consumer User:

6.6 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Links to Other Sites

7.1 You are not permitted to create links to our site from any other website without first obtaining our written permission.

7.2 We may provide hypertext links to other sites that are operated by other people. These links are provided solely for your convenience. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of other linked sites. This is because we do not control and are not responsible for these sites or their content or availability. If you decide to access any of the third party websites linked to our site, you do so entirely at your own risk.

7.3 Complaints relating to information appearing on other websites should be addressed to the operator of that website.

8. Intellectual Property 

8.1 Our site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of our site is protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, co-ordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these terms.

8.2 Information may only be downloaded from our site for your own personal use. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material or works derived or developed from such material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge you do not acquire any ownership rights by downloading copyright material.

8.3 All logos, devices and marks used on this site, without limitation, relating to:

Bach; Bach Flower Remedies; Bach Original Flower Remedies; the Bach signature; Nelsons; the Nelsons ellipse logo; Rescue Remedy; Rescue; Rescue Night; Nelsons Pharmacy logo and brand design; Spatone; Ferrotone; Teetha; Arnicare; Dr Bach’s photograph; product liveries and trade dress are our logos and or our registered or unregistered trademarks and trade names, any other logos or devices used on our site are trademarks and or trade names of our associates and partners. You may not use these devices, names or logos (whether registered or unregistered) without the consent of the owner.

9. Registration

9.1 If you wish to register on our site, you must be aged 18 or over. We ask you to ensure that all the information provided to us is true and accurate, current and complete. If there are any changes to the details supplied to us it is your responsibility to inform us straight away. Changes to your registration details should be made online via the contact us section.

9.2 We reserve the right to refuse to accept any application to register on our site for any reason. 

10. Viruses, Hacking and Other Offences

10.1 We do not guarantee that our site will be secure or free from bugs or viruses.

10.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

10.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

10.4 By breaching these provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

11. Acceptable Use Policy

11.1 We may amend the terms set out in this Acceptable Use Policy from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 16/06/2023.

Prohibited Uses

11.2 You may use our site only for lawful purposes. You may not use our site:

11.2.1 In any way that breaches any applicable local, national or international law or regulation.

11.2.2 In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

11.2.3 For the purpose of harming or attempting to harm anyone in any way.

11.2.4 To bully, insult, intimidate or humiliate any person.

11.2.5 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

11.2.6 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

11.2.7 To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

11.2.8 In any way that involves child sexual exploitation or abuse.

11.2.9 To upload terrorist content.

11.3 You also agree:

11.3.1 Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

11.3.2 Not to access without authority, interfere with, damage or disrupt:

(a)any part of our site;

(b)any equipment or network on which our site is stored;

(c)any software used in the provision of our site; or

(d)any equipment or network or software owned or used by any third party.

Interactive Services

11.4 We may from time to time provide interactive services on our site, including, without limitation:

11.4 Chat rooms

11.5 Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

11.6 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

11.7 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

11.8 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

11.9 These content standards apply to any and all material which you contribute to our site (contributions), such as through bulletin boards and to any interactive services associated with it.

11.10 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

11.11 Contributions must:

11.11.1 Be accurate (where they state facts).

11.11.2 Be genuinely held (where they state opinions).

11.11.3 Comply with applicable law in the UK and in any country from which they are posted.

11.12 Contributions must not:

11.12.1 Contain any material which is defamatory of any person.

11.12.2 Contain any material which is obscene, offensive, hateful or inflammatory.

11.12.3 Promote sexually explicit material.

11.12.4 Promote violence.

11.12.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

11.12.6 Infringe any copyright, database right or trade mark of any other person.

11.12.7 Be likely to deceive any person.

11.12.8 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

11.12.9 Promote any illegal activity.

11.12.10 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

11.12.11 Be likely to harass, upset, embarrass, alarm or annoy any other person.

11.12.12 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

11.12.13 Give the impression that they emanate from us, if this is not the case.

11.12.14 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

11.13 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

11.14 Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

11.14.1 Immediate, temporary or permanent withdrawal of your right to use our site.

11.14.2 Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

11.14.3 Issue of a warning to you.

11.14.4 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

11.14.5 Further legal action against you.

11.14.6 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

11.15 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

12. Legal Jurisdiction and Dispute Resolution

12.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

12.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

13. Data Protection

13.1 We will only use personal information about you in accordance with our privacy policy and cookies policy

14. General

14.1 Users may print and keep a copy of these terms for reference. They are a legal agreement between us and can only be modified with our consent.

14.2 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms. You may not assign or transfer any of your rights under these terms.

14.3 Any formal legal notices should be sent to us at the address below by email or by post.

14.4 Failure by us to enforce a right does not result in a waiver of such right. 

14.5 Nothing in these terms is intended to, nor shall it, confer any benefit on a third party whether under the contracts (Rights of Third Parties) Act 1999 or otherwise.

15. Further Information

15.1 Further information on these terms or any queries on them can be obtained from us at the contact details provided below:


Nelsons House,
83 Parkside,
SW19 5LP

Telephone: +44(0)20 7629 3118
Email: and or