Please email CustomerCare@nelsons.com or call +44 208 780 4240, quoting your online order number and the item that is incorrect so that we can replace this for you.

Please email CustomerCare@nelsons.com or call Pharmacy on +44 208 780 4240, quoting your online order number and the item that is missing so that we can send this out to you.

We aim to ship your items within 48 hours of receipt. Orders are sent via Royal Mail 1st class which is an untracked service and takes 1-5 working days to arrive.

We aim to ship your items within 48 hours of receipt. Please visit our Delivery information page for different rates available Delivery - Nelson Pharmacies Limited (nelsonspharmacy.com). VAT is removed for European delivery. Customs duties & charges may be incurred for which Nelsons are not liable for.

We aim to ship your items within 48 hours of receipt. Please visit our Delivery information page for different rates available Delivery - Nelson Pharmacies Limited (nelsonspharmacy.com). VAT is removed for international delivery. Customs duties & charges may be incurred for which Nelsons are not liable for.

Unfortunately, we have a no refund, exchange or return policy due to health & safety regulations. In the unusual event of a faulty item, we will issue a full refund including postage.

Homeopathic remedies are unlicensed and for personal use only, not for resale. For distribution of Arnicare®, Teetha®, Spatone, Calendula Cream, Tea Tree Cream, RESCUE® Remedy & Bach™ Original Flower Remedies, please contact the Telesales department of Nelsons Head Office on Tel: + 44 (0)20 87804200 or contact@nelsons.com.

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*not applicable on made to order products

Important Deadlines for Christmas and New Year's Orders.

To Ensure your gifts and orders arrive in time for the holidays, please take note of our updated shipping deadlines below. Due to high demand and potential carrier delays during the festive season, we encourage you to place your orders early to avoid disappointment!.

United Kingdom

Christmas: Place your order by 17th December before 2pm.

New Year's Eve: Place your order by 20th December before 2pm.

Europe:

Christmas & New Year's Eve: Place your order by 6th December before 2pm.

International:

Christmas & New Year's Eve: Place your order by 6th December before 2pm.

Please note: International orders may face delays due to customs and duties.